Return Policy

At Jones Road Beauty, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we are here to help.

Eligibility for Returns:

• Returns are accepted within 30 days of the delivery date.
• Products must be unused, unopened, and in their original packaging to qualify for a refund or exchange.
• For hygiene and safety reasons, we cannot accept returns on used or opened makeup products.

How to Initiate a Return:

1. Contact our Customer Service team at info@jonesroadebauty.com or call us at +1 (802) 651-8422 within 30 days of receiving your order.
2. Provide your order number and reason for return.
3. We will guide you through the return process and provide a return authorization if approved.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
• We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.
• Shipping charges are non-refundable.

Exchanges:

• Exchanges are subject to product availability.
• To exchange an item, please follow the return process and place a new order for the desired product.

Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us immediately at info@jonesroadebauty.com or +1 (802) 651-8422 with photos of the issue.
• We will arrange a replacement or refund promptly.

Thank you for choosing Jones Road Beauty. We appreciate your trust and look forward to serving you again!