Frequently Asked Questions (FAQ)

1. What types of eye makeup products do you offer?
We offer a wide range of eye makeup products including mascaras, eyeliners, eyeshadows, eyebrow pencils, and more — all designed to enhance your natural beauty with clean, high-quality formulas.

2. Are your products cruelty-free?
Yes! Jones Road Beauty is proud to be cruelty-free. We do not test our products on animals at any stage of development.

3. How can I place an order?
You can easily place an order through our website at jonesroadebauty.com. Simply browse the products, add your favorites to the cart, and follow the checkout instructions.

4. What payment methods do you accept?
We accept major credit cards including Visa, MasterCard, American Express, and PayPal.

5. How long does shipping take?
Standard shipping within the U.S. typically takes 3-7 business days. Expedited shipping options are available at checkout.

6. Do you ship internationally?
Currently, we only ship within the United States. We hope to expand internationally soon!

7. Can I return or exchange a product?
Yes, we accept returns or exchanges within 30 days of purchase. Products must be unopened and in their original packaging. Please contact us at info@jonesroadebauty.com to initiate a return.

8. How do I contact customer service?
You can reach our customer support team by phone at +1 (802) 651-8422 or email us at info@jonesroadebauty.com during business hours (Monday to Friday, 9 AM – 5 PM EST).